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Writer's pictureSapna Parashar

What does Twilio do? A Practical Platform

Twilio, an eternal platform in the context of managing the communication of a business with its customer base. This is because, this is one that allow you to supervise all category of the conversation from a single space such as SMS & MMS, Calls, & Emails. Additionally, API integration, livestream engagement, OTT, video call, group conversation, and the list will continue.


Furthermore, you can take twilio for other purposes like if you want to bring the feature of any application into your own tool then it’ll make it possible. Twilio offers the functionality of API integration that makes you enables to do the same as mentioned above. As a consequence, ones using Twilio can highlight their business from the list of all their competitors.


Twilio platform offers a long list of functionalities that really work so amazingly and can enhance your communication experience with your customers. So, let me tell you what all you can do with it.


  • Businesses have the flexibility to bring whatever features they want to get in their own software application as twilio offers API integration for this purpose.

  • Within the Twilio application, businesses are able to interact with a wide range of audience as well as customers since twilio software offer mass conversation functionality.

  • There is no restriction on the industry, every industry can manage their communication operation within this service regardless of their size. This is because, the Twilio platform offers the services such as SMS, MMS, email, calls, video calls, and all other conversational forms.

  • The most amazing and attractive feature of this software application is that the business are not required to pay any additional cost. It gives complete flexibility to the businesses in the context of the pricing, like they can pay for, what they use only.

  • Another from the communication forms, the Twilio software application does offer the extra functionality to manage overall business operations like recoding calls, tracking emails, and SIP trunking. And, API integration, perform OTT conversations from it, and so on.







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